Frequently Asked Questions
These are the most Frequently Asked Questions we receive. If you have any questions that aren’t listed here, please don’t hesitate to contact us.
My Packs FAQ
Packell is really simple, after login or register if don’t have an account, get the Launch Pass to access to all the benefits of the platform. You will get as a 5 Launch Passes. These passes are your first products to sell, allowing you to introduce friends, relatives, and others to Packell. By selling these 5 passes, you can earn up to $35, giving you a quick return on your initial investment.
Once you get the Launch Pass, you can trade Main Packs and Special Packs. For every pack you buy, you’ll receive 10 or more packs to sell.
After purchasing a pack, go to My Pack and here you will see all the packs you have purchased. There are two things you can do with your packs.
- Post your pack in the activity feed clicking the button “Post”.
- Copy the unique link of the pack you want to sell clicking on the button “Copy Link”.
Every time you sell a pack, you will receive a between 70% to 80% of the amount of the pack you sell.
Remember, you can always buy more packs by going to the activity and searching for a pack by scrolling down or using the search bar. Another option is to ask a friend who has a pack to sell. Try connecting with members and ask if they have any packs they’d like to sell you.
To request your Payment, you need to earn at least $30 USD to withdraw your money. You can request your money here and we will send your money to your PayPal account that you used to register.
We only give a refund of the Launch Pass, we do not refund Packs purchases. After sell only one Pack, you won’t be able to request a refund. But don’t worry, in those cases, we recommend selling all the packs or just two, so you can receive the commission as a refund. Also, you can contact support, and we can help you to sell your Packs to receive the return of your money.
For more information about refund, read our refund policy.
There are different types of pack that you can buy and sell in Packell to earn money. To learn more of this, check the Types of Packs page.
Yes it is, buying and selling packs are process through PayPal and Stripe, so if you have any inconvenient with the platform, you can contact PayPal or Stripe to protect your money.
To request your payment, in your account go to Request Payment bellow your balance. If you have more than $30 you can fill up a form and ask for it. Your Payment will be processed between 24 hours.
For more information about payment, read our payment policy.
We use Paypal and Stripe to process payment. We will add more payment method in the future.
If you have any question, you can contact us on the contact page. For support you have to be registered and have bought the Interstellar Pack. In My Packs page, you will see a button on the bottom to go to support page and ask anything you want. We will respond as soon as possible.
You have to be 18 years old to use Packell. And, There are some countries that don’t process payment through our payment methods. To learn more about this, read the Payment policy page. We are working to add more payment methods to improve your experience.
By the moment we dont have any mobile app. By the way, we are always updating the website and we are working in a mobile app so stay tune with the newsletter.
My Stars FAQ
You can collect Stars on Packell by completing simple online tasks, inviting friends to join the platform, and participating in daily activities. Every action you take, whether it’s sharing a Pack, referring a friend, or finishing a task can help you earn Stars. These Stars can later be exchanged for exciting rewards available in your account.
Staying consistent and active is the key to boosting your Star balance. To discover all the ways you can collect Stars, read this article.
Stars are reward points you earn by completing actions on Packell like signing up, referring friends, or completing tasks. These Stars can later be exchanged for exclusive rewards.
You can exchange Stars for a variety of rewards, including money, Packs, and other bonuses available on our Rewards page.
Your Stars balance is visible in your profile dashboard. Just log in to your account and you’ll see how many Stars you’ve earned so far.
At the moment, Stars are non-transferable. They’re meant to be used by the account that earned them.
My Rewards FAQ
The My Rewards page is where you can explore all the ways to earn money on Packell. It includes tasks, referral options, daily login bonuses, and exclusive features unlocked through Packs.
You can earn two types of rewards:
- Stars: Used to claim bonuses and exclusive items.
- Cash: Earn real money by referring friends, completing tasks, and selling Packs.
Tasks vary, but common ones include:
- Completing profile info
- Sharing Packs
- Watching videos
- Answering questions
- Referring friends
Each completed task earns you Stars or money, depending on the type.
To redeem your coupon code in Packell, go to the “My Stars” section. At the top of the page, you’ll find a form where you can enter your coupon code. Fill out the form with your code, submit it, and the discount will be applied to your account instantly. It’s a simple and quick way to make the most of your Packell experience!
By logging in every day, you build a streak and earn bonus Stars. The longer your streak, the more Stars you can claim!
Offer Packs are special Packs created to help you earn faster. When you purchase or promote them, you can unlock extra Stars or features.
Purchasing Main Packs gives you access to additional features like:
- Custom Pack creation
- Downloads
- Documentation
- Rank List
- Custom Support
Once you complete all the tasks listed on My Rewards page, a “Claim Form” will appear in claim my reward page. Fill it to receive your reward.